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Legal Disclaimers and Internet Privacy

Legal Disclaimers

Our websites are intended to provide information about the products and services Health Alliance offers.

The information contained on our sites is general in nature and is meant to supplement, not replace, the advice of healthcare professionals. If you have specific health care needs or want more complete information, please contact your primary doctor or other health care provider.

Health Alliance has made every effort to ensure that the contents of our sites are correct and complete.

The information is also limited in nature and does not contain all the applicable terms, conditions, limitations, or exclusions of the products and services referenced. All products are not available in all areas and are subject to applicable laws, rules, and regulations.

Notification of Changes

Health Alliance reserves the right to change the content within the webpages and within the Privacy Policy and Legal Disclaimer at any time without notice. Furthermore, the Privacy Policy is not to be construed in any way as an agreement, stated or otherwise, on behalf of any party. Use of this website is at your own risk and discretion.

Concerns or Issues

If you have questions, concerns, or comments regarding our Privacy Policy or Legal Disclaimer, contact us.

Internet Privacy

Because we respect your right to privacy, we want you to know how we handle your personal information on our websites. Take a few minutes to carefully read this section.


Health Alliance has appropriate security measures to protect your personal information on our systems. However, data transmissions over the internet can’t be guaranteed 100% secure. Health Alliance cannot ensure or warrant the security of any information you transmit to us from our online products or services.

For example, email messages sent to Health Alliance are susceptible to outside interception. And employees throughout Health Alliance, as stated by business policies and procedures, can read the email received by Health Alliance.

Your online account information is password-protected so that you, and only you, have access to this personal information. We strongly recommend that you do not don’t share this password with anyone. Health Alliance will never ask you for your online password in an unsolicited phone call or in an unsolicited email.

And don’t forget to log out of your account and close your browser window when you’re finished in your account to make sure that others cannot access your personal information and correspondence. This is especially important if you share a computer with someone else or if you’re using a computer in a public place, like a library. We recommend that you don’t send any information via email that you consider to be private or confidential. You can always call us.

Protecting Your Confidential Information

Protecting the privacy of information about your medical conditions and health is a responsibility we take seriously. See our Notice of Privacy Practices to learn more about how we may use and disclose information about your health. It also describes your rights and duties regarding the use and disclosure of medical information.

Information Collection

We appreciate the opportunity to provide healthcare benefits to you and your family. In the course of providing these plans, we must collect, use, and disclose personal information. Information we collect is never sold to anyone, for any purpose, unless we receive your written authorization to do so.

Access to Information

As a convenience to our members, we provide access to information, such as eligibility, claims, referrals, and authorizations, via our website. Subscribers are allowed limited access to dependent information via the website. For information not accessible through our website, contact us.


A cookie is a small text file placed on the user’s computer hard drive by a website system. Health Alliance uses cookies to assist with navigation on our sites. We store a non-user specific, unique value in the cookie each time a user successfully logs onto the website. We do not store any information in the cookie file that is user specific or that tracks the use of our site.

Health Alliance has relationships with business partners, affiliates, and other organizations that may use cookies in conjunction with their websites. We do not have access to or control over the cookies and their use by these other entities, and we cannot be held responsible for the use of cookies by other entities.

Hyperlinks to Other Websites

Our websites contain hyperlinks to other websites. Please be aware Health Alliance is not responsible for the privacy practices of such sites. When leaving our site, we strongly recommend you review the privacy statements and disclaimers of each website you visit.

Analytics Tools

We use analytics tools and other third party technologies, such as Google Analytics, to collect non-personal information in the form of various usage and user metrics when you use our online sites and services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, age, gender, interests, usage and purchase history, and other similar information. This information remains anonymous so that no specific personal identity, such as name or physical address, can be obtained from the analytics.

The third party analytics companies who collect information on our sites and services and other online products and services may combine the information collected with other information they have independently collected from other websites and other online or mobile products and services relating to your activities across their network of websites, as well as online and mobile products and services. Many of these companies collect and use information under their own privacy policies.

In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of our sites and services, and to otherwise collect and use data about your use of our sites and services.

You may opt out of Google Analytics by visiting the Google Analytics opt-out page.