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Coronavirus (COVID-19) Information and Updates

As our communities, nation and world continue to navigate the first-of-our lifetime global pandemic, Health AllianceTM is working closely with local, state and federal health partners to keep you informed. Teams throughout our nation are taking preventive steps to limit the spread of the novel coronavirus and manage the treatment of COVID-19. We’re here to help you understand the guidance that public health officials are providing, and to answer all questions about your plan’s coverage during this ongoing situation. In the FAQ section that follows, you’ll find information and resources regarding the illness, prevention, treatment and coverage.

Contact Information

Members: Call the number on the back of your member ID card or email CustomerService@HealthAlliance.org.

Group Plan Administrators: Call Client Support at (800) 851-3379, ext. 28151, or email ClientSupport@HealthAlliance.org.

Providers: Contact your provider relations specialist.

Brokers: Call Broker Services at (877) 917-8489 or email BrokerServices@HealthAlliance.org.

More Information

  • Illinois has established a COVID-19 hotline, which can be reached at (800) 889-3931 or by email at dph.sick@illinois.gov.
  • Indiana residents can call the state’s COVID-19 Call Center at (877) 826-0011 (available 8 a.m. to 5 p.m., seven days a week).
  • Iowa’s Department of Public Health has established a COVID-19 hotline for Iowans who have questions about the illness. The line is available by calling 2-1-1. Healthcare providers with questions can call (800) 362-2736.
  • Ohio residents can call (833) 4-ASK-ODH, staffed from 9 a.m. to 8 p.m., seven days a week.
  • In Washington, call the Washington State Department of Health at (800) 525-0127 and press #, Monday – Friday (6 a.m. to 10 p.m.) and Saturday – Sunday (8 a.m. to 6 p.m.).