Coronavirus (COVID-19) Information and Updates
As our communities, nation and world continue to navigate the first-of-our lifetime global pandemic, Health AllianceTM is working closely with local, state and federal health partners to keep you informed. Teams throughout our nation are taking preventive steps to limit the spread of the novel coronavirus and manage the treatment of COVID-19. We’re here to help you understand the guidance that public health officials are providing, and to answer all questions about your plan’s coverage during this ongoing situation. In the FAQ section that follows, you’ll find information and resources regarding the illness, prevention, treatment and coverage.
Don’t leave your safety to chance. Get informed today.
Symptoms and Basics
Know the signs and steps to take if exposed.
How the Virus Spreads
Learn how the virus spreads from person to person.
Know how to help keep yourself and others healthy.
Discover current treatment options.
Find out how your plan covers treatment and vaccines.
How You Can Help
Learn the steps you can take to help fight the pandemic.
Members: Call the number on the back of your member ID card or email CustomerService@HealthAlliance.org.
Group Plan Administrators: Call Client Support at (800) 851-3379, ext. 28151, or email ClientSupport@HealthAlliance.org.
Providers: Contact your provider relations specialist.
Brokers: Call Broker Services at (877) 917-8489 or email BrokerServices@HealthAlliance.org.
- Illinois has established a COVID-19 hotline, which can be reached at (800) 889-3931 or by email at firstname.lastname@example.org.
- Indiana residents can call the state’s COVID-19 Call Center at (877) 826-0011 (available 8 a.m. to 5 p.m., seven days a week).
- Iowa’s Department of Public Health has established a COVID-19 hotline for Iowans who have questions about the illness. The line is available by calling 2-1-1. Healthcare providers with questions can call (800) 362-2736.
- Ohio residents can call (833) 4-ASK-ODH, staffed from 9 a.m. to 8 p.m., seven days a week.
- In Washington, call the Washington State Department of Health at (800) 525-0127 and press #, Monday – Friday (6 a.m. to 10 p.m.) and Saturday – Sunday (8 a.m. to 6 p.m.).