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Why us?

Around here, it’s all about you.

Member-Driven Performance

80%

of members stay with us year over year.

97%

of issues are resolved by Customer Service representatives on the first call.

90%

of clean claims are processed within 10 business days.

85%

of our employer groups stay with us from year to year.

87%

of our providers would recommend us to other providers.

Quality Improvement Program

Our Quality Improvement (QI) Program drives our accomplishments, setting aside time and resources to improve care and service for members. Whether it’s reviewing how well a procedure works or making our appeal process simpler, our QI Program focuses on making your experience better.

Learn more about our QI Program

See the detailed structure of our Quality Management Program

PDP Excellence in Quality

Health Alliance™ Medical Plans has earned a PDP Excellence in Quality Award three years in a row (2018 – 2020).

Learn More

Mental Health Parity, Nonquantitative Treatment Limitations (NQTL)