Around here, it’s all about you.
of members stay with us year over year.
of issues are resolved by Customer Service representatives on the first call.
of clean claims are processed within 10 business days.
of our employer groups stay with us from year to year.
of our providers would recommend us to other providers.
Quality Improvement Program
Our Quality Improvement (QI) Program drives our accomplishments, setting aside time and resources to improve care and service for members. Whether it’s reviewing how well a procedure works or making our appeal process simpler, our QI Program focuses on making your experience better.